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May
9
Network and power maintenance.
Posted by Pete Carstensen on 09 May 2017 01:21 PM
Update: 10:09PM - This maintenance is complete.  Thank you for your patience and apologies for the inconvenience

Date:  May 10, 2017
Time: 9:00PM - 10:00PM (MST)

Purpose of Work:
We will be replacing our Juniper Router designated sw2-g3 due to filesystem inconsistencies on the router operating system. Customers connected to this router can expect a period of network interruption lasting 15-30 minutes

We will also be replacing our APC PDU designated E7-AP7930-B. Customers gaining power from this PDU can expect a server reboot as a result. Our router designated sw2-e7 is connected to this power distribution unit as well, so customers connected to this router can expect a network interruption lasting 15-30 minutes.
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Apr
17
Network Maintenance - April 21, 2017 10:00PM - 12:00AM
Posted by Jay Sudowski on 17 April 2017 04:00 PM
Update: 12:37AM - This maintenance is complete.  We are reviewing monitoring to ensure everything came back online properly.

Date:
April 21, 2017
Time: 
10:00PM - 12:00AM

Purpose of Work:
During this maintenance window, we will be upgrading our primary distribution switches at 1801 California St to the JTAC recommended JunOS.

Impact of Work:
Our distribution switches are running in a highly available virtual chassis cluster, which should reduce any network interruptions to just a couple of periods of latency while routes reconverge.  This network disruption will impact clients at both of our Denver area data centers.
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Apr
17
Network Maintenance - April 20, 2017 9:00PM - 2:00AM
Posted by Jay Sudowski on 17 April 2017 03:56 PM
Update: April 21 2:40AM - The maintenance is complete.  We still have a handful of switches that need JunOS upgrades.  We will upgrade those during tomorrow evening's maintenance window.

Update: April 21 2:04AM - We still have a number of switches in the process of rebooting.  We will be extending this maintenance window until they are complete.

Update: April 20 9:54PM - sw2-b2 is facing issues with file system corruption.  ETA for restoration is 30 minutes.

Update: April 20 9:00PM - We are starting this maintenance window.

Date:
April 20, 2017
Time: 
9:00PM - 2:00AM

Purpose of Work:
During this maintenance window, we will be upgrading our top of rack switches to the latest Juniper recommended JunOS.  This work will only take place at switches located at 1801 California St (our downtown Denver data center).

Impact of Work:
Each switch will be offline for 10-15 minutes to reboot and install the latest JunOS.  During this time, hosts directly connected to the top of rack switches will also be offline.  You can determine which switch your server or servers are connected to via https://manage.handynetworks.com.  We will start with switches in A row, then go to B row, C, row and so on.
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Mar
30
Helpdesk Update 2017-04-05 0000 MDT [Update]
Posted by Anthony Kolka on 30 March 2017 07:32 PM

Update Completion: April 16, 2017 Time: 1:48
    Update complete. Thank you for your patience.
   
Update: 
April 14, 2017 Time: 18:30

    The cause of the failure has been identified and we are now scheduling this for Sunday April 16th at 0000. The expected outage time is increased to two hours to incorporate the extra time needed to remediate the issue that caused our initial upgrade failure.

Update: April 5, 2017 Time: 00:50

The helpdesk update had to be rolled back due to failures in the update process.

This should have no impact on the helpdesk's function or ticket history.

Helpdesk service is now restored, and we will reschedule this maintenance.

Update: April 4, 2017 Time: 21:30

  This maintenance had to be postponed and will be completed tonight at 2200 MDT.

Date: April 3, 2017 Time: 12:00AM - 1:00AM

Purpose of Work: We will be updating our helpdesk.

Impact Of Work: Customers will not be able to view, update, or create tickets via the helpdesk directly. Tickets sent via email will be recieved when the update is complete. In case of emergency please call us directly. +1-303-414-6910 x2.

 


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Mar
10
Completed - Network Maintenance 2017-03-11 02:00 MST
Posted by Anthony Kolka on 10 March 2017 04:33 PM

Update: This maintenace has been complted without incident.

 

Date:  March 11, 2017
Time: 2:00AM - 2:15AM (MST)

Purpose of Work:
We will be performing a topology change that will cause a moment of interrupted communications and packet loss.

Impact Of Work:
Customers will experience a small period of packet loss and latency.


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