As a Full Administrator you get the right to Impersonate your users in the Administration Web Site. You would do this when you want to see the Cortex interface from the perspective of a user and the feature is designed to help you and your Service Provider diagnose any problems that your user is having.

Impersonating the user only works inside the Administration site and will not pass credentials to any other service, thereby protecting the privacy of users.

To impersonate a user select the icon. You will then see the Cortex interface from the point of view of the user. The screen will change to display a new bar at the top of the page that shows that you are impersonating a user. The screen will start at the home page for the user and will look something like:

The screen looks the same as your normal screen except for the bar at the top which gives you information and links about impersonating the user.

In the Top Left Hand side is the User ID of the user that you are impersonating:

And at the Top Right Hand side is a link that enables you to stop impersonating the user and return back to your user:

Apart from this you are able to navigate around as the user and you will see the Administration interface from the point of view of the user.

There is only one limitation on what you can do when impersonating a user and this is that you cannot impersonate another user while already impersonating a user. This is true even if the user that you are impersonating has the right to impersonate users.