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Apr
17
Network Maintenance - April 21, 2017 10:00PM - 12:00AM
Posted by Jay Sudowski on 17 April 2017 04:00 PM
Update: 12:37AM - This maintenance is complete.  We are reviewing monitoring to ensure everything came back online properly.

Date:
April 21, 2017
Time: 
10:00PM - 12:00AM

Purpose of Work:
During this maintenance window, we will be upgrading our primary distribution switches at 1801 California St to the JTAC recommended JunOS.

Impact of Work:
Our distribution switches are running in a highly available virtual chassis cluster, which should reduce any network interruptions to just a couple of periods of latency while routes reconverge.  This network disruption will impact clients at both of our Denver area data centers.
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Apr
17
Network Maintenance - April 20, 2017 9:00PM - 2:00AM
Posted by Jay Sudowski on 17 April 2017 03:56 PM
Update: April 21 2:40AM - The maintenance is complete.  We still have a handful of switches that need JunOS upgrades.  We will upgrade those during tomorrow evening's maintenance window.

Update: April 21 2:04AM - We still have a number of switches in the process of rebooting.  We will be extending this maintenance window until they are complete.

Update: April 20 9:54PM - sw2-b2 is facing issues with file system corruption.  ETA for restoration is 30 minutes.

Update: April 20 9:00PM - We are starting this maintenance window.

Date:
April 20, 2017
Time: 
9:00PM - 2:00AM

Purpose of Work:
During this maintenance window, we will be upgrading our top of rack switches to the latest Juniper recommended JunOS.  This work will only take place at switches located at 1801 California St (our downtown Denver data center).

Impact of Work:
Each switch will be offline for 10-15 minutes to reboot and install the latest JunOS.  During this time, hosts directly connected to the top of rack switches will also be offline.  You can determine which switch your server or servers are connected to via https://manage.handynetworks.com.  We will start with switches in A row, then go to B row, C, row and so on.
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Mar
30
Helpdesk Update 2017-04-05 0000 MDT [Update]
Posted by Anthony Kolka on 30 March 2017 07:32 PM

Update Completion: April 16, 2017 Time: 1:48
    Update complete. Thank you for your patience.
   
Update: 
April 14, 2017 Time: 18:30

    The cause of the failure has been identified and we are now scheduling this for Sunday April 16th at 0000. The expected outage time is increased to two hours to incorporate the extra time needed to remediate the issue that caused our initial upgrade failure.

Update: April 5, 2017 Time: 00:50

The helpdesk update had to be rolled back due to failures in the update process.

This should have no impact on the helpdesk's function or ticket history.

Helpdesk service is now restored, and we will reschedule this maintenance.

Update: April 4, 2017 Time: 21:30

  This maintenance had to be postponed and will be completed tonight at 2200 MDT.

Date: April 3, 2017 Time: 12:00AM - 1:00AM

Purpose of Work: We will be updating our helpdesk.

Impact Of Work: Customers will not be able to view, update, or create tickets via the helpdesk directly. Tickets sent via email will be recieved when the update is complete. In case of emergency please call us directly. +1-303-414-6910 x2.

 


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Mar
10
Completed - Network Maintenance 2017-03-11 02:00 MST
Posted by Anthony Kolka on 10 March 2017 04:33 PM

Update: This maintenace has been complted without incident.

 

Date:  March 11, 2017
Time: 2:00AM - 2:15AM (MST)

Purpose of Work:
We will be performing a topology change that will cause a moment of interrupted communications and packet loss.

Impact Of Work:
Customers will experience a small period of packet loss and latency.


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Mar
1
Complete - Network Maintenance - March 5, 2017 9:00PM - 2:00AM
Posted by Jay Sudowski on 01 March 2017 03:34 PM

Update: March 6, 2017 12:40AM - We have completed our maintenance work this evening, successfully.  We will continue to monitor the network closely for any unexpected problems.

Date:  March 5, 2017
Time: 9:00PM - 2:00AM (Local Time)

Purpose of Work:
We will be moving our uplinks for our ToR switches to our new core/distribution switches at 1801 California.

Impact Of Work:
Customers will experience small periods of packet loss and latency as routes reconverge. 

Special Notice:
We identified the root cause of the outage that occurred on February 23, 2017 and this problem has been mitigated.  This is maintenance window should be relatively trouble free.


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Mar
1
Routine Power Maintenance March 16, 2017
Posted by Pete Carstensen on 01 March 2017 01:35 PM

UPDATE: This Maintenance event has been completed without issue.

UPDATE: This Maintenance event will begin shortly. We will update once again upon completion.

UPDATE: Due to high winds in the area, this event has been rescheduled for Thursday March 16th, 2017.

Date: March 16, 2017
Time: 8:00AM - 4:00PM

Location: 1801 California St Suite #240

Purpose of Work:
Our critical power vendor will be performing routine, scheduled maintenance on both our "A" side and "B" side UPS units.  This work is necessary to ensure the proper long term functioning of our critical power systems.

Impact of Work: 
The primary impact of this work is loss of redundancy.  For parts of the maintenance window, it will be necessary to place our UPS units into bypass mode.  During this time, a disruption of utility power could result in a loss of power to our critical load. We will take necessary measures and precautions to minimize the risk. If there is adverse or extreme weather in the area, we will delay or cancel this maintenance.  Also, we will not put both "A" side UPS and "B" side UPS into bypass at the same time.

Please contact us with any questions you may have.


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