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Mar
15
[Complete ]Shared Mail Server maintenance, Sunday 2018-03-18, 21-00 DST
Posted by David Cunningham on 15 March 2018 12:41 AM
[Update, Sun, Mar 18, 2018  9:38:49 PM]  While faster than the previous attempt, the filesystem scan process was still not proceeding at an acceptable rate for a reasonably short maintenance window of 1-3 hours.

We will be making plans to perform this maintenance on an offline copy of the VM, copying all mail data over from the live instance once that is complete.

This should take significantly less downtime, and will be scheduled shortly after the copy is ready.

For now, maintenance is complete, and mail can come through as usual.



[Update, Sun, Mar 18, 2018  9:11:54 PM]  Maintenance has begun.  If we do not see significant progress in the next 20 minutes, we will be bringing the shared mailserver back up and planning a third method.


Date: Sunday, March 18, 2018 

Time: 9PM - 10:00PM


Purpose of Work: 

We will be attempting a second round filesystem maintenance on our shared mailserver to ensure continued stability and data integrity, with new methods.


Impact Of Work: 

Customers on our shared mail server will not be able to access their mail domains while the maintenance is in progress. 

Customers will also not be able to send tickets in via email directly, so tickets will have to be submitted via Helpdesk. 

In case of emergency please call us directly. +1-303-414-6910 x2. 



We will let you know if the maintenance ends ahead of schedule, or needs to be extended.
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Mar
7
[Complete] Shared Mail Server maintenance, Sunday 2018-03-11, 21-00 DST
Posted by David Cunningham on 07 March 2018 09:51 PM

[Post-completion note, Sun, Mar 11, 2018 10:18:55 PM]: Apparently the helpdesk itself does not use our shared mail server when sending outbound mail, but the news feature does. As such, the first update was likely just received by subscribers out of sequence.  You may disregard that: this maintenance is complete.

[Completed, Sun, Mar 11, 2018 10:01:03 PM MDT]:  The maintenance has not completed, and is not close enough to completion to merit extending this maintenance window at this time.  We are rolling back changes made, and may revisit this matter at a later date, if a more timely process or pressing need is discovered.   The shared mail server is back online.

[Update, Sun, Mar 11, 2018  9:14:18 PM MDT]:  The shared mail server is now down for maintenance.  We will keep tabs on this for the next 45 minutes, and provide an update at that time.   Remember to submit new tickets or replies directly through the helpdesk until maintenance is complete.


Date: Sunday, March 11, 2018
Time: 9PM - 10:00PM


Purpose of Work:

We will be performing filesystem maintenance on our shared mailserver to ensure continued stability and data integrity.


Impact Of Work:

Customers on our shared mail server will not be able to access their mail domains while the maintenance is in progress.

Customers will also not be able to send tickets in via email directly, so tickets will have to be submitted via Helpdesk.

In case of emergency please call us directly. +1-303-414-6910 x2.



We will let you know if the maintenance ends ahead of schedule, or needs to be extended.



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Jan
8
Critical Updates on Fully Managed Servers
Posted by Tyler Molamphy on 08 January 2018 10:33 AM
Hello Handy Networks News subscriber,

As you may be aware, a number of serious vulnerabilities have been disclosed that affect a wide set of CPU architectures. The good news is that so far there have been no reports of this being exploited in the wild. However, because a working proof of concept exists, it is only a matter of time before an exploit is developed using these concepts.

Be advised that all Self Managed servers should be updated ASAP, regardless of Operating System. All Windows servers should install the January 2018 Windows security update and be rebooted to apply. All Linux servers should be fully updated by the package manager and rebooted to apply the new kernel, if kpslice or similar is not available. If your Self Managed Windows server is using our WSUS server for updates, the patch will be pushed to your host at approximately 8PM tonight (20:00 01/08/17 Mountain Time).

All Fully Managed Windows servers will be patched and rebooted at their normally-scheduled weekly Windows Update period. All Fully Managed Linux servers are being patched now, and will be rebooted to apply updates at midnight tonight (00:00 01/09/17 Mountain Time). Please open a ticket with us at [email protected] if you would like to schedule a reboot at a different time.


https://support.microsoft.com/en-us/help/4072698/windows-server-guidance-to-protect-against-the-speculative-execution
https://access.redhat.com/security/vulnerabilities/speculativeexecution

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Dec
20
Hidden Backdoor Found In WordPress Captcha Plugin Affects Over 300,000 Sites
Posted by Anthony Kolka on 20 December 2017 09:00 AM
Hello Handy Networks Support news subscriber,

 With the amount of WordPress sites living on our network we felt that everyone should be aware of a Captcha plugin by  

 https://thehackernews.com/2017/12/wordpress-security-plugin.html 

If you or any of your clients are using this plugin in a wordpress site it needs to be removed immediately.
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Dec
13
Network Maintenance (Update)
Posted by Pete Carstensen on 13 December 2017 09:59 AM
Update: 9:50PM - This maintenance is complete.  Thank you for your patience and apologies for the inconvenience

Date:  Dec 13, 2017
Time: 9:30PM - 10:00PM (Mountain Time)

Purpose of Work:
We will be replacing our Juniper Router designated sw1-g3 due to filesystem inconsistencies on the router operating system. Customers connected to this router can expect a period of network interruption lasting 15-30 minutes
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Oct
18
Date: September 19, 2018

Time:
9:00PM - 10:00PM Mountain Time [COMPLETED]

Purpose of Work:
A fault has been identified in the redundant supervisory module of our 'all-flash' Nimble SAN module which can cause a spontaneous restart of the unit. The purpose of this work is to replace the faulted controller module in a controlled and seamless manner.

Impact of Work:
The primary impact is a temporary loss of redundancy.  The Nimble storage array is a dual controller system. The replacement procedure involves physically removing the faulty, offline unit and replacing with a vendor provided spare. The primary, live controller module is expected to handle the workload during the brief period required to replace the faulty module. The entire process is expected to be transparent to all effected users. To be clear, this event only effects private, dedicated cloud users and virtual machine users who have specifically chosen systems using 'all-flash' SAN storage. Customers with systems using standard hybrid SAN storage are not effected by this event.

UPDATE: This event has been completed without incident.

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