[Completion, Wed, Mar 28, 2018 11:54:02 PM] The faulty module has been replaced, and we've confirmed that our server is recognizing the new module. Maintenance is complete.
[Update, Wed, Mar 28, 2018 11:33:35 PM] We have identified a DIMM with issues, and will be replacing it shortly. Maintenance will be extended slightly to carry this out.
[Update, Wed, Mar 28, 2018 10:31:29 PM] We are now beginning this maintenance; the management portal will be down shortly. One thing I did not consider in the earlier announcement is that support staff may also have limited ability to get into fully-managed windows servers during this maintenance. Barring emergencies, we will be waiting until the end of this maintenance window to proceed with windows troubleshooting.
Date: Wednesday, March 28, 2018
Time: 10:30PM - 11:30PM
Purpose of Work:
We will be temporarily shutting down the Database Server that our management portal at https://manage.handynetworks.com/ uses in order to diagnose and mitigate a memory issue we've encountered in the last hour.
Impact Of Work:
Customers attempting to use https://manage.handynetworks.com/ will be unable to during the duration of the maintenance. Some tie-in functions in the billing portal may also be unavailable, though core functionality should be fine.
Feel free to send in a ticket to firstname.lastname@example.org if you are encountering issues unrelated to this.