[Resolved] Phone Line Outage, Wed 06 Oct 2021.
Posted by David Cunningham on 06 October 2021 01:23 PM
[Update, Wed 06 Oct 2021 06:29:18 PM MDT] - The issue appears to be resolved at this point. Phone service has been stable for nearly 3 hours. We have set up additional monitoring and will update this post if the issue returns.|
[Update, Wed 06 Oct 2021 05:13:19 PM MDT] - Our support line has been up and stable for the last 90 minutes. We'll continue to observe, but the issue appears to have abated.
Our upstream VOIP provider for our office phone line's phone service is currently seeing a DDoS upstream of them.
Mitigations are being put in place, but phone service is still being affected at the moment.
This will affect direct extensions, sales, the support line, and any other numbers for us following the pattern: 303-414-69XX.
Please send in emails directly, or email [email protected] with your support concerns, in the meantime.
We will update you when this condition seems to be clearing up.